Refund policy

Return, Refund & Exchange Policy

At Elegant Threads, each order is carefully checked and packed before dispatch. As a small business, we currently accept return or exchange requests only for products that are damaged, defective, or incorrect due to an error on our part or during delivery.

1. Eligible Returns

We accept return or exchange requests only in the following situations:

The product is received damaged or defective.
The wrong product is delivered.
The product is damaged during shipping or delivery.

We do not accept returns or exchanges for reasons such as a change of mind, colour preference, or issues with fit, unless the product is damaged, defective, or incorrect.

2. Mandatory Unboxing Video

A continuous, unedited courier-opening/unboxing video is mandatory for all damage, defect, or incorrect-product claims.

Please ensure that the video:

Starts before opening the courier package.
Clearly shows the unopened package and shipping label.
Shows the package being opened and the product being taken out.
Clearly captures the issue with the product.

Claims submitted without a suitable unboxing video may be difficult to verify and may not be eligible for our standard return process. This requirement does not limit any rights available to customers under applicable law.

3. Return Request Timeline

Please contact Elegant Threads within 3 calendar days from the date your order is delivered.

Requests submitted after this period may not be accepted under our standard policy, except where required by applicable law.

4. How to Request a Return

To raise a return or exchange request, please contact us through our official Instagram page or email.

Please share:

Your order number.
A continuous, unedited courier-opening video.
Clear photographs of the damage, defect, or incorrect product.
A brief description of the issue.

Our team will review your request and provide the next steps.

5. Return Shipping

If the issue is verified as a result of a product defect, packing error, or damage during delivery, Elegant Threads will coordinate the return or replacement process and cover reasonable return shipping costs.

Please do not ship any product back before receiving confirmation and instructions from our team.

6. Refunds and Exchanges

After reviewing the claim and, where applicable, receiving the returned product, we will arrange an appropriate resolution, such as a replacement, exchange, or refund, in accordance with applicable law.

Approved refunds will be initiated within 7–10 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.

7. Product Condition

Please keep the product, original packaging, tags, and accessories intact until your claim has been reviewed. Avoid wearing, washing, altering, or using the product beyond what is necessary to inspect the reported issue.